Privacy Policy

Care Feet is committed to protecting the privacy, confidentiality and rights of our patients and customers.

This Privacy Policy explains how we collect, use, store and protect your personal information when you attend an appointment at our clinic, purchase a product from us, contact us or otherwise use our services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data We Collect

Depending on the services you use, we may collect and process information including:

• Your name

• Date of birth

• Weight and shoe size, where relevant to your treatment

• Prescribing clinician and/or hospital details

• Patient identification or reference numbers

• Medical history, pathology information and treatment notes

• Gender, where relevant

• Telephone number

• Home address

• Email address

• Appointment and consultation information

• Information provided through consent forms

• Payment information where required to process a transaction

How We Collect Your Information

We may collect personal information:

• During appointments and consultations

• Through medical and treatment notes

• Through patient consent forms

• Over the telephone when you make an appointment or enquiry

• Through messages or enquiries submitted via our website

• By email

• Through our social media channels

• When you purchase products or services from us

How We Use Your Personal Data

Care Feet takes the protection of your personal information seriously. We will not sell your personal data or disclose it unnecessarily to third parties.

We may use your information to:

• Arrange and manage appointments

• Provide foot healthcare and related services

• Maintain appropriate patient and treatment records

• Communicate with you regarding your treatment or appointments

• Send appointment confirmations and reminders

• Respond to enquiries

• Process payments for products and services

• Meet our legal, regulatory and professional obligations

• Maintain accurate clinical records

Where we rely on your consent for a particular use of your information, such as certain marketing communications, you may withdraw that consent at any time.

Appointment Reminders

Where you provide an email address or mobile telephone number, we may use these details to send appointment confirmations, reminders or other important information relating to your appointment or treatment.

How We Store Your Information

Patient and appointment information may be stored within secure electronic patient record and appointment management systems.

We take appropriate measures to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure.

We retain personal information only for as long as necessary to provide our services and meet our legal, regulatory and professional record-keeping obligations.

Payment Information

Where payment details are required to process a transaction, they will be handled securely.

Care Feet does not retain your bank account, debit card or credit card details unless there is a legitimate and lawful reason for doing so. Where payments are processed through a third-party payment provider, your payment information may be processed securely by that provider in accordance with its own privacy and security requirements.

Sharing Your Personal Information

We will only share personal information where there is a legitimate and lawful reason to do so. This may include situations where:

• You have given us permission

• It is necessary for your healthcare or treatment

• We use a trusted service provider to help operate our systems or services

• We are legally or professionally required to disclose information

• Disclosure is necessary to protect the vital interests of an individual

Where third-party service providers process personal information on our behalf, we expect appropriate data protection and security measures to be in place.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information in certain circumstances

• Request restriction of how your information is processed

• Object to certain types of processing

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

Some rights may be subject to exemptions, particularly where Care Feet has a legal or professional obligation to retain medical or treatment records.

Marketing Communications

We will only send promotional or marketing communications where we have an appropriate lawful basis to do so.

Where you have provided consent to receive marketing communications, you can withdraw your consent at any time.

Contact Us

If you have any questions about this Privacy Policy, how Care Feet uses your personal information, or you wish to exercise your data protection rights, please contact us using the contact details provided on our website.

If you are unhappy with how your personal information has been handled, you also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

Care Feet may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations. We recommend reviewing this page periodically for the latest information.